Truly Scrumptious Weddings | Wedding Venue Chair Covers - Nuneaton, Warwickshire

Paid in full on February 2022 she did not show up on my wedding day on 1st September 2022. No message from her just nothing at all. Blocked me on Facebook taken my money!! Poor company a disgusting human being 

Not even worthy of one star!! AVOID AT ALL COSTS!!!! Quite happy to take your deposit money and then ignore any other correspondence from you. How awful of someone to take the absolute pi$$ of wedding couples that have already been through the hardest 18 months!! Disgusting people that don't deserve the air we breathe. SHOCKING!!!!

You guys were are just the best! We had such a fab day and everything looked spectacular. You made the room look fab and the dj kept us all dancing all night long. Thank you guys

Did a good job on dressing the venue however hugely disappointed by the fact I feel like I’ve been scammed out of my £50 deposit as she just won’t reply to my email was going to recommend however will not be now

This company is scary.  It ruins people’s wedding day. Featured on Rogue Traders.  The owner of this company doesn’t give a dam.  Don’t touch them.  

I'd be careful using truly scrumptious when their services are not needed due to

unforeseen een circumstances and you pay

 amounts they invoiced upfront, Naomi will not respond to any correspondence and when you do finally get hold of her she has no intentions to pay back the money! She and her husband Richard are not approachable and get aggressive. The masks fall off. Don't

 pay them anything upfront. They may 

be good at what they supply but on a

 business and professional service they

 are truly scandalous read careful all the

 bad reviews seems to be a pattern. I've gone down the legal route now 

We hired Truly Scrumptious to decorate our wedding venue in September 2018. The owner turned up late with one young boy to help her. We paid for 250 chairs to be covered, none were. We paid for string lights to hang around the venue, none were supplied. We paid hundreds of pounds for lanterns to be hung from the ceiling, less than 20 were supplied. We paid for flowers to be hung on all the chairs none were supplied. Table cloths supplied were heavily creased. The flowers supplied were extremely cheap and very sparse. Nothing was to the standard that we agreed on and paid for.

The owner has ignored phone calls, letters and emails asking for our money back for the items that where not supplied. She has lied when questioned and has made no effort what so ever to resolve the situation.

I can in no way recommend this company, you should avoid at all costs. If you do or have booked then either cancel and take the hit on the deposit or make sure to pay via a method that offers protection and not by cash, cheque or bank transfer.

We are about to go through the small claims court and have notified trading standards.

I am currently in the process of taking Naomi to the small claims court and have reported her to trading standards.Naomi delivered our hire goods the day before the agreed date and dumped them at our venue.The venue events team called us horrified at the state of what had been left.They had not realised we were using Truly Scrumptious or would have warned us.They are a restricted supplier at this venue due to previous issues.
After contacting Naom(she wouldnt answer her phone) she text eventually to apologise that she got the date wrong and was sorry that she had not had time to clean up some of the items.I arrived at the venue to find a load of rubbish fit only for the tip.Broken and dirty items,some with bits missing, used burnt down wax candles which should have been battery operated and everything covered in candle wax and dirt..nothing with any batteries in...lanterns with cracked glass and missing panes and LED love letters with huge chunks of wood missing desperately in need of cleaning and painting.Nearly everything was unusable and anything that was needed scrubbing before use.I would never have accepted delivery which I believe was her plan and that is why she "got the date wrong"
Devestated and in despair I called/emailed Naomi several times but she did not answer /respond.I managed to hire another set of letters but at a further cost of £180 from another company.The rest we set about cleaning as best we could,scraping off wax and dirt and dust and salvaged what we could.I went out and bought batteries and candles..and other missing items..total cost £60..to enable us to use some of the items..the rest we had to do without.Luckily the venue had a storage room and let us leave all the rubbish in there.
We did the best we could with what we had but was so upset and disappointed and again I tried to call Naomi..still no answer..so again emailed.Still no response.
The morning after the wedding I emailed her again to ask if she was coming to pick up her rubbish.She emailed back several hours later to say that she was sending someone called 'Paula' and said she had not read my emails as she had had a terrible weekend herself.' At the venue 'Paula" arrived.I asked where Naomi was and was told "she is in hospital..she has had a stroke".Total lies.I said I was keeping the goods till I recieved a full refund of £922 .at the very least the £260 for the replacement items at which point she got nasty and threatened us with the police.Eventually..as I did not want the items..they were just a pile of old tat..I advised thst I would be taking legal action against the company if I did not get reimbursed. and allowed her to take the items ."Paula" then said she agreed the items were awful and that she was only the van driver and everywhere she went there were the same issues.She only stayed with the company because she needed the money.
Another guy from another hire company we had used for the Mr & Mrs letters was there and I asked him to witness everything that was said.Latee that day his wife called me to say that when he got home he had told her that he was sure that the woman calling herself "Paula" was actually Naomi herself.After checking out her LinkedIn profile and her husbands Facebook page this was confirmed.Paula was Naomi.
In the meantime Naomi had emailed to say that she did not know why Paula had said she had had a stroke..she hadn't ..it was a lie and that she would sort out a refund and my refundable deposit as soon as she was in her office (which is her living room..lol).a couple of days later.I was astounded.I can only assume that this woman has mental health issues.Pretending to be someone else..as the pretendy someone else telling us she had had a stroke then admitting in an email that she had lied.
I emailed her back telling her I knew that it was her who had been at the venue and that I wanted this matter resolved quickly.Despite calling constantly and emailing(no reply) I have never heard from her since and never received   a penny back not even my refundable deposit.DO NOT USE THIS COMPANY.

I wish I had done my research beforehand and not been fooled by the 'awards' on their webpage.  I cannot believe there are people who would knowingly ruin people's weddings days.  This isn't a case of incompetence - these people have no moral compass and are quite willing to let people down - and after doing so have the audacity to hold onto deposits.Looking through the numerous reviews I hate to think how much money they owe to customers.  I will continue to fight to get mine back and will be reporting them to all relevant agencies and the awarding bodies they claim endorse their service but my advice to all brides is avoid at all costs.  I was lucky - I only used them for a small element of my wedding but other who used them for a complete package are devastated.
Denise Clarke

Thank you so much for all you did last week at Ansty Hall - the flowers were just sunning and the room looked amazing! We couldnt be happier! 

Honestly I wished I had read the reviews online about Truly Scrumptious before booking them.  In the end I had to find another supplier last minute and lost my deposit I had paid them.  Naomi really didn't seem to care.  Throughout the whole experience she was terrible at responding to emails and made everything so much more stressful by never being available by phone either and not providing any input on flowers etc.  Avoid at all costs!

DON'T WASTE YOUR TIME!!! I paid a deposit on 15 October 2016 for a wedding taking place in June 2018. My daughter couldn't decide exactly what she wanted from photos so after speaking to Naomi about when was the best time, I arranged a visit to Hartshill in February. Late-ish on the night before I had a strange feeling that something was about to go wrong, so I messaged Naomi to see if the appointment was still OK. Naomi had clearly forgotten, but she did apologise. I accepted that we all make mistakes and asked her to come back to me with new dates, as we wanted to get all things settled as early as possible. No new dates materialised. After taking advice, I sent a letter by recorded delivery which was signed for by Richard, asking for my deposit back. No contact since then. I am a pensioner, I cannot afford to just hand out deposits to people willy-nilly but it looks like this couple do this on a regular basis after reading others' reviews. Small Claims Court might be the way I am going now.

DO NOT USE THIS COMPANY!!!
I got married in December 2016 and used TrulyScrumptious for chair covers, fairy lit trees, hurricane vases, a postbox and my centrepieces. The evening before the wedding Naomi arrived to set up, my family and I were leaving the venue for dinner so unfortunately I wasn't there to pre-empt the chaos. Although I was there long enough to witness her son completely mess up the photobooth props that we had set up upstairs. Not a great start. 
The following morning when I went over to the ceremony room I was horrified!
The postbox provided was dirty and in need of repair and many of the chair covers were dirty or creased but that wasn't the worst thing! The centre pieces bared NO RESEMBLANCE to what we had ordered! I had provided a picture of what I wanted prior to booking so there was no reason for this error. My bridesmaid rang Naomi who said she'd 'had a feeling they weren't quite right' and would come and fix them. At this point I thought it was going to be ok, however I couldn't have been more wrong! Naomi arrived but her attempt at making what I had asked for was pathetic as clearly she had made no preparations and hadn't even bought what she needed. They were FILTHY, the candles were tiny and the wrong colour, the baubles were far too small, there weren't enough of them and some of them weren't even baubles. Basically they just looked cheap and just awful!! But still Naomi had not peaked in her unprofessionalism! Seeing that we were not happy with what she'd provided she said she was going to go and get more baubles, the right candles etc and come back. Well...she left...and NEVER CAME BACK!!! Myself, my bridesmaid and the venue rang and text her repeatedly and got no response, at which point she blocked our numbers! Thank god the venue stepped in and found some beautiful candelabras that we used as centrepieces because there was no way we could have used what Naomi left us.
The week after the wedding I emailed Naomi to discuss her horrendous conduct and request a refund. She denied any wrong doing!! The venue contacted her on my behalf and she again denied wrong doing and also made up lies about me and my bridesmaid! She said that she had told me that she couldn't provide exactly what I'd asked for which was a LIE and that she'd rang my bridesmaid and told her she wasn't coming back which was a LIE! Naomi then completely stopped responding to my emails and I literally had to send her emails and facebook messages every other day for over a month and also found her husband on fb and messaged him before I finally got a response. The response I eventually received from her was just as rude as the original response and even though I had provided her photographic evidence of her shoddy work she still denied any wrong doing and offered absolutely no explanation for not providing what I had asked for, doing a disappearing act, blocking numbers and basically being a complete bitch in all (albeit minimal) communications! Nearly two months of me hounding her and I finally got a pathetically tiny refund. The only thing she would refund is the money for the centrepieces, nothing for the dirty broken postbox, nothing for the dirty chair covers and nothing in the way of compensation for the fact that she RUINED the morning of my wedding. Please brides to be I beg you, do not use this company and please spread the word to your bride to be friends. I would hate what happened to me to happen to anyone else. 
 

DONT USE THIS COMPANY!!!!

unreliable , don't respond to Emails, text or calls and then have the nerve to say it must be me emailing /texting the wrong number/ email. Started off ok but once you pay the deposit they stop replying 

If I'm honest I wish I had listened to the reviews on this website but for some reason my mind kept telling me to ignore them and that "they must be fake".  How wrong I was!  In the end I had to forfeit the £50 deposit, bite the bullet and find a different supplier at the last minute.  There was no apology from Naomi at her terrible lack of responsiveness, disorganisation and ignored emails and calls.  You will never be able to get hold of her when you need to.  I understand she is busy but she gives you no confidence at all that she cares about your wedding or that she will get the job done. You have to question why they have no review section on their Facebook website - probably because all the angry customers would come out of the woodwork!  Seriously, you have been warned, avoid at all costs for your own sanity.

Avoid using this company if you want a stress free run up to your big day!!! We booked and paid a £50 deposit for a large order of chair covers backdrops centrepieces and flowers. But after months of no replies to emails and complete lack of interest on their behalf which was very annoying we found ourselves cancelling them 8 weeks before our wedding and having to find another company!! Reviews on their website and fb page were great but obviously they havnt posted any negative feedback!! After taking to previous customers and reading reviews on a non bias website i was unsure if they would even turn up on the day as well as the quality of their services. I emailed to cancel and ask for our £50 deposit as they had provided no service to us at all....but what a surprise surprise......no response!!!!!

We hired This company to decorate the function room for my daughters wedding, WHAT A BIG MISTAKE WE MADE AND WASTE OF MONEY!!!!!

Communication is extremely poor  and when you call to speak to them when they don't turn up theres no reply.

The chair covers we hired were dirty and marked, the table runners and chair swags were all creased and looked shabby, the bay trees that were supposed to be lit, did not work, the lit cherry blossom trees were delivered with no plugs so they could not be used.The list is endless!!!

If you want your wedding day to be as it should be please do not use this company, they are completely unprofessional.

Highly recommend truly scrumptious, decorated are venue and it looked amazing all are guests loved everything they had supplied including the flowers and love sign me and my husband could not have asked for the venue to look any better than it was, we wanted a  romantic feel to are venue and truly scrumptious defiantly gave us the romantic feel we wanted thank you ever so much X 

Had a brilliant wedding care of Naomi , wedding flowers was perfect and the love sign and all the decorations , rich did the photos , was a great wedding thanks to a fantastic couple , rich was great to work with xxx

Thank you so much for our beautiful wedding you created for us at The Warwick Arms hotel.

There was not one fault, everything looked beautiful and my wife was very happy. Would definitely recommend this company to anyone who is looking to arrange a wedding! 

Thanks again for for making our day so special.

Oliver & Kirsty

Very happy with everything. Very professional and made the room look amazing. We had chair covers flock sashes and star lite back drop with table skirts and 2 7ft pre lite trees we had the lot. Room looked amazing i couldnt believe what an amazing job they had done. Everything came together for our special day. Thank you so mucn truly scrumptious for making the day amazing along with the hotel. Will recommend without a doubt anf will be using them again.

I cannot recommend truly scrumptious enough they were fantastic! We had our chair covers, table covers, white aisle carpet with petals, flowers & cake through them. Our rooms looked amazing the detail was perfect. My bouquet was gorgeous & my two girls had flower wands to match. The cake looked fantastic & tasted delicious.

Richard (shutter love photography) did our photos and he was brilliant. He made us feel really comfortable and fitted in perfectly. 

Such a lovely company/ family thank you both so much.

I'm really surprised to read some of the negative reviews on here.  I ran a professional event for industry people and the service that Naomi provided was second to none.  She was warm, friendly and provided an excellent, first class service with exceptional products. I organise large scale events for a living and would use Naomi and this company again, I was truly delighted!  Please do use Naomi - you won't be disappointed!  

I hired truly scrumptiousto provide a number of items for my wedding on the 18th July, there were so many things wrong I don't know where to start!!! 

We we hired the ivory postbox which was not personalised and she had bit provided a key for, this resulted in use taking the postbox up to our room at 2am and the. Sitting on the floor with my hand itn it Sunday morning having to fish the envelopes out one by one.

we also hired the empty candy cart which we used for cheese, this cart was is such a poor state that the hotels maintenance team had to come down and brace it in order for it to be safe as when my husband touched it, in nearly fell on him!!!

we ordered sets of tea lights for each table which were not provided

and lastly and venue informed us that truly scrumptious had to be called back as she had not set up the room as originally agreed, despite being called back she still failed to carry out the work.

i am still awaiting my refund and for my £50 security deposit to be refunded, Naomi is currently not repo ding to any of my emails and so I have now passed my case on to trading standards. Never have I come across a company as unprofessional and unreliable as this - please if you want a stress free wedding do not go anywhere near them!!!!

Many thanks for decorating our venue Naomi. You did a fantastic job and we were very pleased with your professionalism. I would highly recommend you to any of my friends getting married as you are truly remarkable and did offer us great service!!.Thank you for making our wedding a very successful and stylish one!!Your creativity in bringing everything together was incredible.The pictures of the venue look very beautiful.

Thank you x

We just wanted to say a massive thank you to you both for going the extra mile (literally!) to ensure we had the chair covers and sashes for our wedding on 4th April. 

We can't think of any company who would drive to a client's house over an hour away the day before a bank holiday weekend to provide them with a product after the courier company failed to deliver it. It really shows how much you care about each client no matter how big or small their order is. 

We've attached some photos of our wedding with the chairs so you can see how perfect they looked!
Thank you again so much, we will be sure to recommend Truly Scrumptious to friends and family.
 

I used truly scrumptious weddings for everything for my wedding...from chair covers to centrepieces to flowers to photography and I was really happy with everything they did. Great value for money (especially the flowers) and everything was done exactly how I wanted it and my venue looked beautiful on the day. I would highly recommend them. X

Although we got a good deal on the chair covers the ones i hired hadnt come back from a previous wedding! i had to wait til the day before my wedding to pick up covers that were an alternative design. when my husband went to pick up the owner was late. When I opened the boxes of covers they were damp and smelt of damp washing I had to air them out first!! The hessian tie wraps were very very creased and all different lengths as were the lace ties,and all different shades. Lots of the stock was dirty. Overall really disappointed . Can't say I'd recommend.

The Truly Scrumptious Weddings company dealt with my enquiry incredibly quickly, and were really friendly. The person who emailed back was really helpful, their website is so clear that I already had a pretty good idea about what I wanted. I am in process of booking my chair covers and sashes for next April and have asked for extra advice about decorating the venue as they have mentioned they have been there before. I have no doubt that this will also be met with the same polite, efficient response. Very pleased with the deal I picked up and couldn't have found it without White Wedding Pages, so thank you!

The wedding chair cover is really amazing. Wedding chair covers are standard items and suitable for all events. It is good fancy of your wedding chair covers.