Omega Bridal Gallery | Wedding Dress Shops - Southall, London

one of the worst service, cant return anything, 

Brought my wedding dress from here and definitely would not recommend it...they promise a lot and fail to delivery.  Made several wasted journeys to sort out my dress and just over a week to go until my big day and I'm not happy with the dress.  Having to waste time & money trying to fix what they promised to sort when I put my deposit down....total disappointment...look elsewhere if you're after good quality service and good quality dresses.

Shocking service. I ordered a lengha well in advance thinking it would leave enough time for them to get the outfit ready in time. I have had to make 4 useless trips to the shop before I had my lengha which was ready 4 months after the collection date I was given at the time of ordering. (The whole process from date of order to collection date took 6 months). The first time I went to collect the outfit the whole order was wrong, I had asked for a colour change which I chose from THEIR colour chart, the sleeves were also not how I had stated on the order. The second time I went to collect it they had changed to colour but to a totally different colour, and when I told them this isn't the colour I had initially chosen they started to argue with me telling me I was wrong until I pulled out the receipt to show them the colour code they wrote themselves - the sleeves were still wrong at this time. The third time I went to pick up the outfit they had changed to colour of the blouse and NOT the Lengha?! Who does that? And when we told them this is wrong the salesman kept laughing and someone who I think is the owner joined in and started having an argument saying it isn't worth the hassle as it is only a 'small' error and that he'd rather give me a refund on the deposit to get rid of us rather than sorting out their own mistake! After more hassle a salesman said to come back and collect it within a week. And of course it wasn't ready within the week. When it was FINALLY ready I had asked for a discount because of the hassle I had gone through to even get this order, they were not agreeing and telling me "money isn't everything". When I said I will not pay in full the salesman became moody and walked away the lady who put the sale through became moody too. I didn't care it, at the end of the day none of it was my fault but they were all acting like it was. They have a VERY rude and 'not bothered' attitude and they totally lack in customer service. Do not waste your time and money at this place especially if you have a specific date you need your order by. Definitely wouldn't recommend - it's easier to fly to India and get an outfit made rather than coming to this place.

sweet before they have your money in their hand. Following the exchange of money, the shop keeper will ignore your calls and constantly give you false information on length of time taken for your dress. He told me 6 weeks, came in 10 weeks. Even then their were numerous faults which he would not be held accountable for. HE WILL NOT refund a penny of your money, regardless of fault or the stress he causes.

WARNING! - do your research before your shop here. You will find numerous other disappointed customers. He is cheaper than competitors for a reason, he does not get many customers - He is a common criminal! GO GREEN STREET!

Would not wish this service on my worst enemy. He will feed you lies upon lies to sell you his product. Sizes will be wrong, he will blame you.... will arrive VERY LATE, he will blame courier and show you in states it in the terms and conditions.

Overall a HORRIFIC experience.. All the dresses were late, wrong sizes, differed from how he described them. and no refund or exchange offered.